Before calling a technician, see these solutions. They could resolve your problem.
Check whether your telephone, Internet, WiFi or 3G connection still work. For 3G, check whether you see at least 2 reception bars at the top left of the antenna symbol.
Do you have a customer and merchant module?
- Check whether it is properly connected to the connectors via the wire.
- Check whether you can start your payment terminal
via (on the merchant terminal, if there is one - otherwise on the customer module).
- At cash register integration, first press
- Remove the electric wire and see if the screen turns off. Then, wait 30 seconds and connect the wire again.
Do you have a mobile payment terminal?
- In this case, remove the electric wire from the left of your payment terminal too or remove the payment terminal from the docking station.
- Press the red Stop key for 6 seconds until the payment terminal turns off.
Switch it on by pressing the yellow key.